We've all heard the saying, 'You get what you pay for.' In the world of IT, that couldn't be more true.
At first glance, a budget-friendly managed IT service may seem like a great deal—low monthly fees, basic support, and maybe even some cybersecurity tools. But look closer, and you'll often find hidden costs, limited protection, and gaps in service that can ultimately cost your business much more down the line.
After reviewing countless IT service contracts, we've identified five common areas where low-cost providers cut corners—and how those shortcuts can lead to serious problems.
1. Minimal Cybersecurity Measures
Basic antivirus software is not a cybersecurity strategy.
Unfortunately, many budget providers stop there, offering no two-factor authentication (2FA), no advanced threat detection, no employee training, and no secure backup protocols.
The problem? Cyber insurance providers now require more robust protections. Without them, your business may be denied coverage when you need it most. We've seen companies suffer tens of thousands in losses simply because their Managed Service Provider (MSP) didn't implement the right tools.
2. Incomplete Backup Coverage
Think your data in Microsoft 365 or Google Workspace is fully backed up? Think again.
Many assume these platforms handle backups automatically, but their default settings don't offer full disaster recovery or long-term retention. Budget MSPs often ignore cloud apps, CRMs, and third-party platforms—and fail to provide immutable backups, which are now standard for many cyber insurance policies.
Always ask: What exactly is being backed up—and what isn't?
3. Unexpected Fees for Support
A common tactic is to offer a low monthly rate and then charge extra for after-hours support or on-site visits.
This leads to unpredictable costs and hesitation from your team when problems arise, resulting in costly downtime. Transparent, flat-rate pricing ensures you get the help you need when you need it without surprise charges.
4. Limited Vendor and Device Support
Have an issue with phones, Internet, or security cameras? Some providers say, "Not our problem."
Others charge hourly to interact with third-party vendors or refuse to support certain devices unless they're "approved." A comprehensive MSP should act as your technology liaison, supporting all aspects of your network infrastructure.
5. Lack of Strategic Guidance
Beware of one-person operations or teams made up of untrained, contract-based techs.
With a low-budget MSP, you might get occasional help, but not long-term guidance. You should expect a dedicated account manager, proactive tech reviews, and support that evolves with your business goals, not just a ticket system.
Bottom Line: Don't Be Fooled by a Low Price
Most small businesses don't realize they're under-protected until it's too late—after a data breach, hardware failure, or compliance violation.
The best IT support isn't just about fixing things—it's about preventing problems in the first place. If you're unsure whether your current IT setup truly protects your business, we'll review it for free.
Book your free IT Risk Assessment today. We'll walk you through what's working, what's missing, and how to fix any weak spots—without the jargon.
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Need help? Contact The MacGuys+ at 763-331-6227
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