Effective Date: January 1, 1999
Last Updated: March 11, 2025

 

1. Introduction

The MacGuys+ respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at www.themacguys.com (“Site”) or submit information through our online forms.

By using our Site, you agree to the practices described in this policy.

2. Information We Collect

A. Information You Voluntarily Provide

When you submit forms on our Site—including contact forms, consultation requests, or newsletter sign-ups—we collect:

  • Name
  • Email address
  • Phone number
  • Any message or additional details you choose to provide

This information is used to respond to inquiries, provide IT and security services, and add you to our newsletter (you may unsubscribe at any time).

B. Information Collected Automatically

Our Site uses standard analytics and marketing tools that collect limited technical data, including:

  • IP address
  • Browser and device type
  • Pages viewed and general usage patterns
  • Referring websites

This data is collected through:

  • Google Analytics
  • Google Tag Manager
  • Facebook/Meta Pixel
  • Vimeo (embedded videos)
  • Server logs maintained by our hosting provider

This information is used only for analytics, performance monitoring, marketing optimization, and security. We do not use it to personally identify visitors.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your messages and inquiries
  • Provide IT, consulting, and security services
  • Manage software licenses and subscriptions on behalf of clients
  • Send newsletters or marketing emails (you can unsubscribe anytime)
  • Improve the performance and functionality of the Site
  • Measure marketing and advertising effectiveness
  • Protect the Site and prevent fraud

4. How We Share Your Information

We do not sell your personal information.
We share it only under the following limited circumstances:

A. Contractors

Authorized contractors who work with The MacGuys+ may access your information only as necessary to perform services on our behalf. They are required to maintain confidentiality and follow strict data-handling practices.

B. Service Providers & Vendors

We work with reputable third-party service providers that support our operations—such as website hosting, email delivery platforms, security tools, and software license management systems (including services like Microsoft 365 or other software subscriptions purchased or managed for clients).

These providers may store or process limited personal information only as necessary to operate their platforms or to deliver services you have requested from us.
They do not receive unrestricted access to your data, and we do not voluntarily provide your information to vendors unless it is required to:

  • manage your software licenses,
  • deliver requested services, or
  • maintain essential business operations.

All service providers are bound by confidentiality and data-protection obligations, and they are prohibited from using your information for any purpose other than delivering their contracted services.

C. Legal Requirements

We do not disclose personal information unless we are legally required to do so.
We may release information only when necessary to comply with a valid legal obligation (such as a subpoena or court order), or when required to protect the rights, property, or safety of The MacGuys+, our clients, or others.
We do not voluntarily share personal information with law enforcement or any third party without a legally binding requirement.

5. Cookies & Tracking Technologies

Our Site uses cookies and similar tools to understand usage and improve performance. These include:

  • Google Analytics
  • Google Tag Manager
  • Facebook/Meta Pixel
  • Vimeo cookies for video playback

You may disable cookies through your browser settings. Some Site features may not function properly if cookies are disabled.

6. Email Marketing & Opt-Out

If you provide your email address through the Site, you may receive newsletters, updates, or marketing emails from us. You may unsubscribe at any time using the link provided in each email or by contacting us directly.

Unsubscribing does not affect our ability to respond to your direct inquiries or provide contracted services.

7. Data Retention

We retain client and inquiry information for as long as it is reasonably useful for business operations, ongoing support, future communication, or historical reference.
In practice, this means we keep basic contact details and service records indefinitely unless a client specifically requests that we delete their information (subject to legal, contractual, or regulatory limitations).

Information stored in our professional service automation (PSA) tools, ticketing systems, and license management platforms is retained to ensure accurate service history, continuity of support, and reliable record-keeping.

If a client requests deletion of their personal information, we will honor that request unless we are legally required to retain certain data—for example, for accounting, licensing, or security-related obligations.

8. Security Measures

We take the security of client information seriously and use a combination of administrative, technical, and physical safeguards to protect the data we manage. Our security practices include:

  • Using a dedicated password manager and following industry best practices for password security
  • Enabling two-factor or multi-factor authentication (2FA/MFA) wherever supported
  • Limiting access to client information to authorized personnel based on role and business need
  • Storing client information within reputable, security-focused cloud platforms that use encryption and modern security controls
  • Using encrypted connections (such as HTTPS and other secure protocols) when accessing cloud systems and tools
  • Applying regular updates, patches, and endpoint protection across our internal systems
  • Using secure remote access methods when working outside trusted networks (such as during travel or conferences)
  • Restricting vendor and service provider access to only what is required to deliver services

While no method of storage or transmission is 100% secure, we are committed to maintaining a strong security posture and following current best practices to protect the information entrusted to us.

If you believe your information has been compromised, please contact us immediately.

9. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Request deletion or restriction of your information
  • Opt out of marketing or tracking
  • Withdraw previously given consent
  • File a complaint with a relevant regulatory authority

We comply with applicable privacy laws, including CCPA/CPRA (California residents) and GDPR (EU/UK residents) where relevant.

10. Children’s Privacy

Our Site and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If such information is discovered, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When updates are made, we will revise the “Last Updated” date at the top of this page.

12. Contact Us

For questions about this Privacy Policy or our data practices, contact:

The MacGuys+
PO Box 868
River Falls, WI 54022
Email: support@themacguys.com
Phone: 763-331-6227

13. Do Not Track Signals

Some web browsers offer a “Do Not Track” (DNT) setting that you can enable to signal your preference regarding online tracking.
At this time, our Site does not respond to Do Not Track signals, because no uniform technology standard has been established.
We will continue to monitor industry developments and update our practices if a standard emerges.

14. Data Incident & Breach Notification

If we become aware of a data incident that affects your personal information, we will notify you as required by applicable law.
Notification may include email, phone call, or posting a notice on our website, depending on the nature of the incident and legal requirements.

We take all suspected or actual data incidents seriously and will take appropriate steps to investigate, mitigate, and prevent future occurrences.

15. Payment Information

We do not collect or store full credit card numbers, CVV codes, or other sensitive payment data on our website or internal systems.

When clients provide payment details for services, the information is entered directly into our secure, PCI-compliant third-party payment processor’s system.
We receive an encrypted billing token that allows us to process payments without accessing full card details.

To assist clients with billing questions, account identification, or payment verification, we may store limited, non-sensitive payment information, such as:

  • The type of card (e.g., Visa, Mastercard, Amex)
  • The last four digits of the card number
  • The expiration date

This information cannot be used to make charges and is stored only for customer service and account management purposes.

PCI-DSS Compliance

We follow PCI-DSS guidelines when handling payment-related information.
All sensitive cardholder data is processed and stored exclusively by our PCI-compliant third-party payment processor. Access to the limited payment details we maintain is restricted to authorized personnel who require it for billing or customer support purposes.

End of Policy