What would happen if your entire team showed up to work and suddenly the Internet was down, email stopped working, and everything came to a halt?
If that sounds like a nightmare, you are not alone. One major outage can cost businesses thousands in lost productivity, sales, and customer trust. Just look at MGM's massive IT meltdown last summer: room keys failed, reservations crashed, and the resort had to freeze casino operations. The result? Millions of dollars lost in downtime.
But constant downtime is just one sign that your IT provider is failing you. If your team regularly deals with password resets, sluggish systems, malware infections, or file-sharing headaches, that is time and energy you can't get back.
The truth? Too many businesses overpay for IT support that only reacts when things break, leaving you in a cycle of frustration and preventable problems.
It doesn't have to be this way. You deserve proactive support that prevents issues before they disrupt your business.
The Essential IT Checklist: Is Your Provider Measuring Up?
Use this checklist to see if your IT team truly supports your success—or just shows up after the damage is done.
Responsiveness & Reliability
- Do they answer their phone live and respond to emergencies within [X] minutes?
- Are they reachable for non-emergencies and respond quickly?
Security & Maintenance
- Do they monitor, patch, and update your systems proactively?
- Can they prove all your data is being backed up, including laptops and mobile devices?
Planning & Performance
- Do they meet with you quarterly to review projects and performance?
- Are they helping you plan for scalable tech growth as your business expands?
Communication & Transparency
- Do their invoices clearly explain what you're paying for—no surprises?
- Do they communicate in plain English (not tech jargon)?
- Are they open about security risks and offer training for your team?
Documentation & Access
- Have they shared complete network documentation and admin credentials?
- Do you feel confident—not confused—after every tech visit or call?
Bonus Points: Are They Going Above and Beyond?
- Do they conduct disaster recovery drills to ensure your backups work?
- Are they offering advanced cybersecurity tools like endpoint detection and AI-powered monitoring?
- Do they track and optimize your network's performance to avoid bottlenecks and slowdowns?
Time to Raise the Bar
If your IT provider doesn't check most (or all) of these boxes, you're not just dealing with inconvenience—you are risking your business. Poor support creates security gaps, drains productivity, and makes scaling difficult.
You deserve more than basic support. You deserve a partner who's invested in your success.
Schedule a free 10-minute discovery call today and learn how we can eliminate tech headaches for good.
